1. No Returns & No Exchanges

• All products sold on Poojalaya are non-returnable and non-exchangeable.
• Returns or exchanges are not accepted for reasons including change of mind, incorrect selection, color variation, size issues, or personal preference.
• As our statues, idols, and décor items are fragile and often handcrafted, customers are requested to review all product details carefully before placing an order.

2. Damaged Product on Delivery (Only Accepted Case)

• Returns are accepted only if the product is received in a damaged condition.
• Damage must be reported within 48 hours of delivery.
• Customers must provide clear images and/or video of the damaged product along with the original packaging.

To report a damaged item, email us at poojalayaofficial@gmail.com with your order number, images, and description of the damage.

Upon verification and approval, we will offer a replacement or store credit. Cash refunds will not be provided.

3. Non-Eligible Cases

• Minor color or design variations due to lighting or handcrafted nature.
• Damage caused after delivery or due to improper handling.
• Claims raised after 48 hours of delivery.
• Products without original packaging.

4. Customer Responsibility

• Verify the package at the time of delivery.
• Record an unboxing video as proof in case of transit damage.
• Ensure accurate delivery details while placing the order.

5. Policy Updates

Poojalaya reserves the right to modify or update this Returns Policy at any time without prior notice. The latest version will always be available on poojalaya.in.