1. Shipping Methods

• Standard Shipping: Available for all domestic orders across India.
• Courier Partners: We ship through trusted third-party courier services suitable for fragile items.
• At present, delivery timelines depend on location, item size, and courier availability.

2. Order Processing

• Processing Time: Orders are usually processed within 2–4 business days after payment confirmation.
• Some statues and décor items may require additional packing time due to their fragile nature.
• Order Confirmation: You will receive an order confirmation once your purchase is successfully placed.

3. Shipping Charges

• Shipping charges are calculated based on product size, weight, packaging requirements, and delivery location.
• Final shipping charges, if applicable, are displayed at checkout before payment.
• Free shipping offers, if any, will be clearly mentioned on the website.

4. Estimated Delivery Time

• Domestic Delivery: Estimated delivery time is 7–15 business days after dispatch.
• Delivery timelines may vary based on courier operations, destination, weather conditions, or unforeseen circumstances.
• All delivery timelines provided are estimates and not guaranteed.

5. International Shipping

International shipping may be available for selected products. Customs duties, taxes, or import charges (if applicable) are the sole responsibility of the customer. Poojalaya is not responsible for delays caused by customs clearance.

6. Tracking & Dispatch Updates

• Once your order is dispatched, tracking details will be shared via email or WhatsApp.
• Tracking updates are managed by the courier partner and may take time to reflect.

7. Delivery Issues & Responsibility

• Please ensure your shipping address and contact details are accurate at checkout.
• Poojalaya is not responsible for delays or non-delivery due to incorrect or incomplete address details.
• Delays caused by courier partners, strikes, natural events, or holidays do not qualify for cancellation or refund.

8. Damaged Products During Transit

We take great care in packaging fragile statues and décor items. If your product arrives damaged, please refer to our Returns Policy and report the issue within the specified time frame.